privacy policy
# Privacy Policy
**Last updated: 26 May 2026**
This Privacy Policy describes how Qayra ("we", "us", or "our") collects, uses, and protects your personal data when you visit, use, or make a purchase from **qayra.in** (the "Site"). We are committed to handling your personal data in accordance with the **Digital Personal Data Protection Act, 2023 (DPDPA)** and applicable Indian law.
By using the Site, you consent to the practices described in this policy.
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## 1. Who We Are
Qayra operates the online store at qayra.in. For any questions about this policy or your personal data, contact us at:
**Email:** uzaird65@gmail.com
For the purposes of the DPDPA, Qayra is the **Data Fiduciary** responsible for the personal data you share with us.
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## 2. Information We Collect
When you visit or buy from our Site, we collect the following categories of personal data:
**Information you provide to us:**
- Name
- Billing and shipping address
- Email address and phone number
- Order details and purchase history
**Information collected automatically:**
- Device and browser information (e.g. IP address, browser type, time zone)
- Pages viewed, products browsed, and how you interact with the Site
- Cookies and similar tracking technologies (see Section 6)
**Payment information:**
- Payment is processed by third-party payment gateways. We do **not** store your full card or banking details on our servers. The payment gateway collects and processes this information directly.
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## 3. How We Use Your Information
We use your personal data to:
- Process, fulfil, and deliver your orders
- Communicate with you about your order, including confirmations, shipping updates, and customer support
- Process payments and prevent fraudulent transactions
- Operate, maintain, and improve the Site and your shopping experience
- Comply with our legal and regulatory obligations
We process your data only for the purposes for which you have given consent, or as otherwise permitted under the DPDPA.
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## 4. How We Share Your Information
We do not sell your personal data. We share it only with trusted third parties who help us run our business:
- **E-commerce platform:** Our store is hosted on Shopify, which stores and processes data on our behalf to power the Site and checkout.
- **Payment gateways:** To securely process your payments.
- **Shipping and logistics partners:** We share your name, address, and contact number with courier partners so they can deliver your order.
- **Analytics providers:** To understand how visitors use our Site (see Section 6).
- **Legal and regulatory authorities:** Where required by law, court order, or to protect our rights.
These third parties are permitted to use your data only as necessary to provide their services to us.
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## 5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes described in this policy, including for order fulfilment, customer support, and to meet legal, accounting, or tax requirements. When data is no longer needed, we securely delete or anonymise it.
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## 6. Cookies and Analytics
We use cookies and similar technologies to operate the Site, remember your preferences, keep items in your cart, and analyse traffic. We use analytics tools to understand how visitors interact with the Site so we can improve it.
You can control or disable cookies through your browser settings. Note that disabling certain cookies may affect how the Site functions.
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## 7. Your Rights
Under the DPDPA, 2023, you have the right to:
- **Access** the personal data we hold about you and a summary of how it is processed
- **Correct, complete, or update** inaccurate or incomplete data
- **Erase** your personal data where it is no longer required
- **Withdraw consent** at any time (this will not affect processing done before withdrawal)
- **Grievance redressal** — raise a complaint about how we handle your data
- **Nominate** another individual to exercise your rights in the event of death or incapacity
To exercise any of these rights, email us at **uzaird65@gmail.com**. We will respond within a reasonable timeframe as required by law.
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## 8. Data Security
We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage over the internet is fully secure, and we cannot guarantee absolute security.
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## 9. Children's Privacy
Our Site is not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us so we can remove it.
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## 10. Grievance Officer
In accordance with Indian law, you may direct any grievances regarding the processing of your personal data to:
**Email:** uzaird65@gmail.com
We will acknowledge and address your grievance in a timely manner.
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## 11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The "Last updated" date at the top will indicate when the policy was last revised. We encourage you to review this page periodically.
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## 12. Contact Us
For questions or concerns about this Privacy Policy or your personal data, contact us at:
**Email:** uzaird65@gmail.com
**Website:** qayra.in